LUND OSLER - Patient Privacy policy

Data protection privacy notice for patients

(GDPR- Data Protection Act 2018)

Here at Lund Osler we take your privacy seriously.

In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

About us

We are Lund Osler Dental Healthcare operating at 56 Knightsbridge London SW1X 7JN and Face by Lund Osler operating at 38 Knightsbridge London SW1X 7JN. We are committed to ensuring that your privacy is protected.

Surinder Hundle (Data Controller) is responsible for keeping secure the information about you that we hold. Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.

Information that we hold

We can only keep and use information for specific reasons set out in the law. If we want to keep and use information about your health, we can only do so in particular circumstances. Below, we describe the information we hold and why, and the lawful basis for collecting and using it.

Contact details

We hold personal information about you including your name, date of birth, address, telephone number and email address. This information allows us to fulfil our contract with you to provide appointments. We will also use the information to send you reminders and recall appointments as we have a legitimate interest to ensure your continuing care and to make you aware of our services.

Dental records

We hold information about your dental and general health, including

We collect and use this information to allow us to fulfil our contract with you to discuss your treatment options and provide dental care that meets your needs. We also use this information for the legitimate interest of ensuring the quality of the treatment we provide.

Financial information

We hold information about the fees we have charged, the amounts you have paid and some payment details. This information forms part of our contractual obligation to you to provide dental care and allows us to meet legal financial requirements.

How we use your information

To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.

We may contact you to conduct patient surveys or to find out if you are happy with the treatment you received for quality control purposes.

We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.

Please be aware that other messages you may currently receive from us, such as recalls and appointment reminders, are not considered promotional activity and are therefore excluded from being covered by this request for consent. Should you wish to stop receiving these messages then you will need to express your desire to opt-out directly to our reception staff.

We might need to pass your details to trusted third-party communication companies who will deliver these messages to you. Your details will be used solely for delivering this message. We do not pass your details on to other parties for unsolicited marketing purposes. Should you wish to know further details of the third parties involved please refer to the practice's privacy policy.

From time to time we would like to contact you with details of other dental services that we provide or introduce, such as additional clinics or introductory treatment offers.

We have CCTV at the practice for the purposes of patient and staff safety

Sharing information

Your information is normally used only by those working at the practice but there may be instances where we need to share it for example, with:

We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary. We will let you know in advance if we send your medical information to another medical provider and we will give you the details of that provider at that time.

In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies, such as General Dental Council (GDC), Care Quality Commission (CQC), Legal representatives, Accountant and all other administrators specifically working with the practice Lund Osler.

Keeping your information safe

We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

We take precautions to ensure security of the practice premises, the practice filing systems and computers.

We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.

We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years whichever is the longer. At your request, we will delete non-essential information before the end of this period.

Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

You can also request us to

If we are relying on your consent to use your personal information for a particular purpose, you may withdraw your consent at any time and we will stop using your information for that purpose.

All requests should be made by email to our practice manager Mrs Manjit Chhokar at enquiries@lundosler.com

If you do not agree

If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).

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LUND OSLER, 56 Knightsbridge London SW1X 7JN | Privacy Policy | Patient Privacy Policy | Copyright © 2006-2010. All Rights Reserved.
Last Updated: 06.06.2018